Welcome
| MONDAY, NOVEMBER 9, 2009 | |
| 19:00 | Welcome Reception Bar Lounge Steinberger Frankfurter Hof Hotel |
| TUESDAY, NOVEMBER 10, 2009 | |
| 09:00 - 09:30 | Keynote Welcome to the international customer CCOE Information Forum Festsaal, Main Ballroom Frans de Roy van Zuijdewijn, ICCC Chairman and Manager, Customer Competence Center, Koninklijke BAM Groep nv |
| 09:30 - 10:30 | Keynote Application Lifecycle Management: Supporting the Enterprise in the New Reality Festsaal, Main Ballroom Gerhard Oswald, Member of the Executive Board, SAP AG Dr. Uwe Hommel, Executive Vice President and Head of SAP Active Global Support, SAP AG |
| Application Lifecycle Management | Customer COE | Transformation Applying Best Practices | |
| 10:45 - 11:30 Requirements and Design |
Solution Documentation for SAP® Enterprise Support Salon 11 and 12 Henrik Zimmermann, Senior Product Manager, SAP AG |
Customer COE Salon 14 Sheree Johnson, Senior Program Manager, SAP Active Global Support, SAP America Inc. |
Training for Application Lifecycle Management - What You Need When You Need It Salon 15 Kevin Kelly, Executive Vice President, Managing Partner Jason Roberts LLC Ellen Jewell, SAP Active Global Support Partner Manager, SAP America Inc. |
| 11:30 - 11:45 | Time to Change Rooms | ||
| 11:45 - 12:30 Build and Test |
End-to-End Integration Testing Salon 11 and 12 Martin Flegenheimer, Chief Information Officer Ferrero Germany, Ferrero Marcus Wefers, Senior Director Solution Management, SAP Active Global Support, SAP AG |
Transitioning IT to a Value Leadership Role Salon 14 Jack Childs, Vice President Global Value Delivery, SAP America Inc. |
Transforming IT at The Charmer Sunbelt Group Salon 15 Paul Fipps, Chief Information Officer and Vice President of Business Services, The Charmer Sunbelt Group |
| 12:30 - 14:00 | Networking Lunch | ||
| 14:00 - 14:45 Deploy |
Quality-Gate and Transport Management Salon 11 and 12 Adrian Fischer, Head of CCSAP, ETH Zürich Patrick Schmidt, Service Architect, SAP AG |
Manage Safeguarding Integration Validation Salon 14 Juergen Dolderer, Service Architect, SAP AG |
Software Change Management Strategies Salon 15 Gilles Fellous, Global Solutions Director Information Systems, Sigma-Aldrich Rainer Nerding, Service Architect, SAP AG |
| 14:45 - 15:00 | Time to Change Rooms | ||
| Roundtables Session I: 15:00-16:15 Time to Change Rooms: 16:15-16:30 Session II: 16:30-17:45 |
Global Templates for Localization and Change Management Salon 16 Désirée Schröder, Director SAP CC, Richemont Barbara Althoff-Simon, Senior Vice President SAP Active Global Support, SAP AG |
Quality Management - Achieving Integration and Consistency Salon 17 Adrian Fischer, Head of CCSAP, ETH Zürich Hartwig Brand, Vice President SAP Active Global Support, SAP AG Karin Sudrow, Senior Product Specialist, SAP AG Hans-Jürgen Hennrich, Development Manager, SAP AG |
Test Management - Discovering Best Practice Approaches Salon Kaiserbrunnen Barbara White, Vice President Information Technology, ConAgra Foods Inc. Marcus Wefers, Senior Director Solution Management, SAP Active Global Support, SAP AG Marc Thier, Senior Vice President Application Lifecycle Management, SAP AG |
| 18:30 | Conference Dinner at the Kameha Suite Frankfurt |
| WEDNESDAY, NOVEMBER 11, 2009 | |
| 09:00 - 10:00 | General Session Customer COE: Strategy and Value Festsaal, Main Ballroom Vivian Luechau-de la Roche, Customer COE Global Program Owner, SAP AG Uwe Inhoff, Vice President, IT Planning, SAP AG |
| 10:00 - 11:00 | General Session Transforming an IT Organization from a Service Provider to a Business Innovation Enabler Festsaal, Main Ballroom Barbara White, Vice President Information Technology, ConAgra Foods Inc. |
| 11:00 - 11:15 | Networking Break | ||
| 11:15 - 12:00 Operate |
Operate Automate Your Technical Operations Salon 11 and 12 Symeon Spathis, SAP Netweaver Administrator, SAP Competence Center, Richemont Michael Kloeffer, Service Architect, SAP AG |
Innovation and Protection of Investment Salon 14 Michael Schuhmacher, Vice President Installed-Base Maintenance & Support, SAP AG |
Success with SAP-Certified Providers of Solution Operations and Implementation Using the Run SAP Methodology Salon 15 Otto Winkler, Senior Vice President, TSFI AG Andreas Nitz, Head of Business Application Services and Deputy CIO, Tecan Group Ltd. Kai Mlnarschik, Partner Manager, SAP Active Global Support, SAP AG |
| 12:00 - 12:15 | Time to Change Rooms | ||
| 12:15 - 13:00 |
Business Process Analysis and Monitoring Salon 11 and 12 Erik Kuhrman, Manager SAP Competency Center, Kraft Foods Inc. Volker von Gloeden, Platinum Support Consultant, SAP AG |
Business Continuity and Reduction of TCO Salon 14 Frank Erhard Seidel, Senior Consultant System Technik, Bank für Sozialwirtschaft John Landis, Vice President SAP Active Global Support, SAP AG |
Accelerate Your SAP Software Upgrade and Enhancement Projects Salon 15 Thomas Seibert, SAP Program Manager, Procter & Gamble Oliver Kapaun, Service Architect, SAP AG |
| 13:00 - 14:00 | Networking Lunch | ||
| 14:00 - 14:45 Optimize |
Managing Maintenance and Handling Enhancement Packages Salon 11 and 12 Oliver Lucas, IT Services, MEAG MUNICH ERGO AssetManagement GmbH Matthias Melich, Vice President E2E Solution Operations PM, SAP AG |
Best Practices for Maximizing the Value of Standard Functionality Salon 14 Patrik Fiegl, Workstream Lead for Customer Engagements at the SOA Adoption Program, SAP AG |
Accelerate Innovation and Manage Custom Code with Expertise from SAP Salon 15 Barbara Althoff-Simon, Senior Vice President SAP Active Global Support, SAP AG |
| 14:45 - 15:00 | Time to Change Rooms | ||
| Roundtables Session III: 15:00-16:00 Time to Change Rooms: 16:00-16:15 Session IV: 16:15-17:15 |
Business Process Monitoring for Continuous Improvement Salon 16 Erik Kuhrman, Manager SAP Competency Center, Kraft Foods Inc. Stephen O'Connell, Team Leader Governance, Colgate-Palmolive Volker von Gloeden, Platinum Support Consultant, SAP AG |
IT Strategy and Customer COE Transformation Salon 17 Simone Fuchs, Principal Business Consultant, SAP Deutschland AG & Co. KG Uwe Inhoff, Vice President, IT Planning, SAP AG |
SAP Enterprise Support Salon Kaiserbrunnen Coen van Rooijen, GSS ETS Support Services Manager, Wolters Kluwer N.V. Paul Rommelse-Sparla, Platform Operations Manager, Wolters Kluwer N.V. Donal Doyle, Team Lead Infrastructure and SAP Applications, HiPP-Werk Georg Hipp OHG Michael Rieder, Vice President SAP Active Global Support, SAP AG |
| 17:15 - 17:30 | Closing Words and Get Together Festsaal, Main Ballroom |